Refund & Cancellation Policy

At ZOYPG, we value transparency, reliability, and customer satisfaction. We understand that travel plans and accommodation requirements may change due to unforeseen reasons. This Refund & Cancellation Policy has been designed to ensure a fair and consistent process for all cancellations and refunds relating to accommodation bookings, token payments, rent advances, or security deposits made through ZOYPG’s online platforms, mobile applications, or authorized representatives.

By confirming a booking with ZOYPG, you acknowledge and agree to the terms outlined below.

A Token Amount is collected at the time of booking to confirm the reservation and hold the selected property exclusively for you until your scheduled check-in date. This token amount demonstrates your commitment to proceed with the booking and is adjusted against the total payable amount when you check in.

In case you decide to cancel your booking after paying the token amount, the applicable cancellation charges and refund percentage will depend on how far in advance the cancellation request is made relative to your check-in date.

Our refund policy operates on a sliding scale based on the number of days prior to the scheduled check-in. The closer the cancellation is to the check-in date, the higher the deduction, as the property is already reserved and unavailable for other tenants.

Cancellation Timeline (Before Check-in)	Cancellation Charges (%)	Refund Percentage
>10 Days	0%	100% Refund
>5 Days	25%	75% Refund
>3 Days	50%	50% Refund
<=3 days	100%	No Refund

This structure ensures both tenants and property owners are protected, balancing flexibility with operational commitments.

If the tenant has paid the full rent amount or a Security Deposit (SD) in advance, the same deduction rules applicable to the Token Amount will also apply to these payments. Any refund of the Security Deposit will be made after deducting:

• Applicable cancellation charges, 

• Deductions for damages (if any), and 

• Any pending dues as per the tenancy agreement. 

All refunds will be processed only after a formal written cancellation request is submitted and verified by our team.

Once your cancellation request is approved, refunds will be initiated within 7 to 10 business days. The refund will be credited to your original mode of payment (for example, bank account, UPI, or payment gateway used during booking).

Please note: 

• If the tenant fails to check in on the scheduled date without prior intimation, the booking will automatically move to auto-cancellation. In such cases, a refund will be initiated after deducting the applicable owner’s cancellation charges, platform service fees, and any non-refundable components as prescribed in the policy. 

• No refunds will be issued for cancellations made after the check-in date or for no-shows without prior notice. 

• Refunds, where applicable, will be processed within the standard timeline; however, actual credit to the tenant’s account may vary depending on the bank’s internal processing time or public holidays. 

In rare situations, ZOYPG may need to cancel a booking due to operational issues, maintenance emergencies, or property unavailability. In such cases, tenants will be entitled to: 

• A 100% refund of the Token Amount or booking advance, or 

• A complimentary rebooking at an equivalent property managed by ZOYPG (subject to availability). 

We ensure that such instances are handled promptly and with full transparency. 

ZOYPG shall not be held responsible for cancellations arising due to events beyond our reasonable control, including but not limited to natural disasters, government restrictions, public emergencies, or pandemics. 

In such cases, refund eligibility and timelines will be reviewed on a case-by-case basis. Wherever possible, ZOYPG may offer an alternative stay option, rescheduling, or partial refund based on operational feasibility. 

To initiate a cancellation or refund request, please follow these steps: 

1. Send an email to support@ZOYPG.com with your Booking ID, Registered Name, and Check-in Date. 
2. Specify the reason for cancellation and attach proof of payment (if available). 
3. Our support team will acknowledge your request within 2–3 business days and confirm eligibility. 
4. Once verified, the refund (if applicable) will be processed within the stipulated timeline. 

We recommend retaining all payment receipts and communication records for reference during the refund process. 

Important Points to Remember 

• All refunds will be made only through the original payment source, ZOYPG does not issue cash refunds. 

• Refunds are subject to successful verification of booking details and payment confirmation. 

• Processing fees, convenience charges, and payment gateway fees (if applicable) are non-refundable. 

• For any disputes regarding refund amount or eligibility, ZOYPG’s internal audit decision shall be final and binding. 

If you have questions, feedback, or require assistance with cancellations or refunds, please contact our support team: 

• Email: support@ZOYPG.com 

• Phone: +91-7996633396 

• Address: ZOYPG, [Insert Complete Office Address] 

Our customer care team is available to help you from Monday to Saturday, 10:00 AM – 7:00 PM (IST). 

ZOYPG reserves the right to modify, update, or revise this policy at any time, without prior notice. Any changes will be reflected on our official website, and the effective date will be updated accordingly. Customers are encouraged to review this page periodically to stay informed about the latest terms. 

Continued use of our platform or services after any such revisions constitutes acceptance of the updated policy. 

This Refund & Cancellation Policy forms part of ZOYPG’s broader Terms and Conditions and must be read in conjunction with them. While every effort is made to ensure accuracy and fairness, all refunds and cancellations are subject to verification, availability, and approval by ZOYPG’s management.